Effective Date: June 1, 2026
This Privacy Policy describes how Haynes Heating & Air Conditioning (“we,” “us,” or “our”) collects, uses, and protects information when you visit hayneshvac.com or interact with our services, including our text messaging program. By using our website or providing your information, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information you voluntarily provide when you:
- Submit a contact form, service request, or estimate request on our website
- Call, email, or text us
- Schedule service or make a purchase
- Opt in to receive text messages from us
The information collected may include your name, phone number, email address, service address, type of service requested, and any other details you choose to share.
We also automatically collect non-identifying technical information through cookies and standard web analytics, such as IP address, browser type, pages visited, and time spent on the site. This is used to improve site performance and is not used to identify individual visitors.
How We Use Your Information
We use your information to:
- Respond to inquiries and provide the services you request
- Schedule, confirm, and follow up on appointments
- Send transactional messages such as appointment reminders, technician arrival notifications, service updates, and account notices
- Send promotional or marketing messages, only if you have separately opted in
- Improve our services and website
- Comply with legal obligations
SMS / Text Messaging Program
By providing your mobile phone number and checking the SMS consent box on our contact form at https://hayneshvac.com/contact/, you consent to receive text messages from Haynes Heating & Air Conditioning.
- Message types: appointment confirmations, technician dispatch updates, service follow-ups, account notifications, and (with separate opt-in) promotional offers.
- Message frequency: varies based on your interaction with us. Typically 2–5 messages per month.
- Message and data rates may apply. Standard carrier charges from your wireless provider apply.
- Opt out: Reply STOP at any time to unsubscribe. You will receive one confirmation message and no further texts.
- Help: Reply HELP at any time, or contact us at (770) 854-1850.
- Carriers are not liable for delayed or undelivered messages.
Consent to receive text messages is not a condition of purchase of any goods or services.
How We Share Information
We do not sell, rent, or trade your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of mobile opt-in data — including phone numbers and consent records — are not shared with any third parties for marketing.
Information sharing is limited to:
- Service providers who help us operate our business and SMS messaging program (such as our CRM and SMS platform provider), under contracts that require them to protect your information and use it only for the services they provide to us.
- Compliance with legal obligations, court orders, or government requests.
- Protection of our rights, property, or safety, or that of our customers or others.
Cookies
Our website uses cookies to improve your browsing experience, remember preferences, and gather basic site analytics. You can disable cookies through your browser settings, though some parts of the site may not function properly without them.
Data Security
We take reasonable precautions to protect your information both online and offline. Sensitive information transmitted through our website is protected using encryption. Access to personally identifiable information is restricted to employees who need it to perform their job.
Your Choices and Rights
You may at any time:
- Opt out of marketing emails by clicking the unsubscribe link in any email.
- Opt out of text messages by replying STOP.
- Request to see, correct, or delete the personal information we have about you by contacting us at the information below.
Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page will reflect the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our SMS program, contact us:
Haynes Heating & Air Conditioning 520 Piedmont Hwy Cedartown, GA 30125 Phone: (770) 854-1850 Website: https://hayneshvac.com
A few notes before you hand this to the developer:
- Fill in the Effective Date at the top before publishing.
- Make sure the form URL https://hayneshvac.com/contact/ actually goes live and has the SMS consent checkbox visible before resubmitting — TCR reviewers will click that link.
- Brand name appears as “Haynes Heating & Air Conditioning” throughout. This must match your A2P Brand registration exactly. If the registered brand is slightly different (e.g., “Haynes Heating and Air Conditioning, Inc.” or a DBA), update every instance here to match before publishing.